|Commission Adopts Changes to Consumer Bill of Rights Rules|
The Commission adopted changes to its Consumer Bill of Rights requirements stemming from a rulemaking opened in 2014. The new and revised consumer protection requirements applicable to energy suppliers pertain to:
1) disclosure of consumer information;
2) requiring energy suppliers to institute a privacy protection policy to protect against unauthorized disclosure of customer information;
3) provision of a ten business day timeframe for OPC to comment on energy supplier consumer pamphlets;
4) expression of a variable price as based on market conditions and that the rate could result in higher or lower costs than an introductory rate;
5) requirements for up-front disclosures to prospective customers about products;
6) residential customer enrollment can be accomplished via recorded verbal consent, electronically or in writing;
7) contract renewals are not negative contract options;
8) a three business day right of rescission applies, the commencement of which depends upon the manner of customer solicitation and contracting;
9) for direct mail solicitations, an electronic signature constitutes an electronic signature and executed contract;
10) energy suppliers must prominently display on their website homepages the links to the Commission's website pages for Customer Retail Choice and Customer Supplier Offers; and
11) the utility shall transfer a customer to a competitive supplier in no later than three business days after receiving the notice of an enrollment transaction;
12) thirty day prior written notice of assignment of supplier contracts must be provided to affected customers, the Commission, the utility and OPC.
The full text of the Order and Revised Consumer Bill of Rights Rules are available on the NEM Website.